You must have a Customer Connect account in order to use our pick-up and delivery service. You can use your Customer Connect account to schedule a pick-up from your home or office. Your garments will be delivered in 3 business days.
How do I sign up for Customer Connect?
All you need is your name and the phone number that you use at our store.
Frequently Asked Questions
How do I sign-up for pick-up and delivery service?
To sign-up for pick-up and delivery service, you must create a Customer Connect account on our website, which gives you access to your Pressed & Dressed orders. After you sign up, you will receive a welcome email. Before your first pick up, please login back into your account and set your pick-up and delivery instructions. This way, our driver will know where to find your pick-up order and where to delivery your order. For example, you can let us know that your designated pick-up and delivery locations are at your side door. When deciding where your designated pick-up and delivery locations are, please consider potential weather conditions, such as rain. Be sure to also set your cleaning preferences, such as shirt starch preferences, and decide which e-mail notifications you would like to receive about your orders. If you have any questions, please e-mail our team at email@example.com
What can I expect to happen with my first pick-up and delivery order?
On the day of your first pick-up, place your garments in a bag (plastic bags are fine!), and place them at the pick-up location that you specified in your Customer Connect account. If you have any special instructions, please note them on a slip of paper and place the note in your bag. Please be sure to specify which garments require special instructions. Our driver will pick-up your order on the afternoon of your route day (either Tuesday or Friday, depending on the day of your sign up). Your order will be delivered in 3 to 4 days. When your first order is delivered, you will also receive 2 personalized laundry bags to be used for future pick-up orders.
What days and what time will you pick-up and deliver my orders?
Orders that are picked up on Tuesday will be delivered on Friday; orders that are picked up on Friday will be delivered the following Tuesday. This means the standard turnaround time for orders is 3 to 4 days. Orders are picked up and delivered between 1:00 pm and 5: 00 pm.
Is there a minimum order size?
Yes, the minimum order size is $20 before discounts, taxes, and delivery fees.
What is the standard delivery fee?
The standard delivery fee is $3.99.
Do you offer rush delivery service?
Currently, we are not accepting rush orders through our pick-up and delivery service. If you have a rush order, you must drop it off at our store by 10:00 am and you can pick up your order after 4:00 pm that same day.
What areas do you serve?
We cover the Connecticut shoreline, as far as Madison to the East, Branford to the West, and south of Route 80.
Should I separate my dry cleaning / launder and press and my wash and fold laundry?
Yes, place all the garments that you would like dry cleaned / laundered and pressed in the black laundry bag. Place your wash and fold laundry in the blue laundry bag.
What if I have special instructions for my order?
Please write your special instructions on a slip of paper, including which garment(s) your special instructions apply to and place them in the appropriate bag. For example, if you would like us to wet clean a sweater, please write these instructions on a slip of paper (Ex: Wet clean pink Ann Taylor sweater) and place them in the black laundry bag with the pink sweater. Please note, we will always use the least expensive cleaning method for your garments unless you specify otherwise. For example, we will always launder your dress shirts unless you give us special instructions or specify your shirt preferences in your Customer Connect account, under “Cleaning Instructions.”
How do I set up my standard cleaning preferences?
To set up your standard cleaning preferences, login to your Customer Connect account and scroll to the bottom of the page; there, you can enter your shirt starch and wash and fold preferences as well as cleaning instructions.
How will I know the cost of my order?
After we have picked-up and detailed your order, you will receive an email with the cost of your order. Additionally, a copy of your invoice will be attached to your order.
How do I pay for my order?
We only accept credit cards as a method of payment for pick-up and delivery orders. Your credit card will be charged on the day that your order is delivered.
What services are provided via pick-up and delivery?
All our cleaning services are available via pick-up and delivery. For a complete list of our cleaning services, please visit our website.
What if I don’t have anything for your driver to pick-up?
If you do not have any orders for our driver to pick up, do not worry! You do not need to contact us to let us know, since our current policy is that our driver will always stop at every customer’s stop on their route day.
Can I receive an order if I’m not home?
Yes, our driver will leave your order at the delivery location you specified in your Customer Connect account, under “Delivery Instruction.”
Can I give you more clothes to clean when you deliver my order?
What is your weather policy?
If weather conditions are unsafe for our employees or they present a risk to your garments, we may decide to temporarily suspend pick-up and delivery service. To find updates on weather related changes to service, visit our Facebook page.
How do I temporarily suspend my pick-up and delivery service?
To temporarily suspend your pick-up and delivery service, login to your Customer Connect account and click on the “Suspend” tab at the top left of the page. Select your start and end dates for your suspension. You can type the reason for your temporary suspension in the comments box. For example, you can let us know to “Please temporarily suspend my service – I’ll be in Jamaica!”
Can I still drop my clothes off at your store?
Can I offer Pressed & Dressed pick-up and delivery service as a perk for my company?
Absolutely! We would love to partner with your company to provide employee perks. Please email us at firstname.lastname@example.org so that we can explore a partnership.
Do you recycle hangers?
Yes! Just like you, we care about our environment and will gladly accept your hangers for recycle. If you would like our driver to pick up your recycled hangers, simply place them in your laundry (bag)s or a separate bag, and our driver will pick them up so that we can recycle them.
I don’t see my question listed here!
If you don’t see your question listed here, please call our store (203-533-7698) or send us an email at email@example.com.